Global Service Channel Assist for Multivendor and Compliance #3001891

Global Service Channel Assist for Multivendor and Compliance #3001891

Agilent Technologies

Global Service Channel Assist for Multivendor and Compliance #3001891

Job Function

Day Job


Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

As part of the GSCA team (referred to as CE-Assist or FSG in the past), you will be part of Agilent CrossLabs. you will be part of the team focus on the supports for the Multivendor instrument, Compliance and Consulting and Data Services. You, as part of the team, will deliver timely vital, actionable insights - anytime, anywhere and at any level to help the Customer Service Organization (CSO) and its partners deliver the Agilent Customer Brand Promise.

Responsibilities include but are not limited to:
Your primary responsibility is to support Field Service Engineers, Remote Engineers, and customer call center personnel
The focus areas are Multivendor instruments and Compliance services
You will use in-depth technical or scientific knowledge and product expertise to resolve product support requests

You will:
- Lead resolution of customer escalations
- Provide feedback on technical issues to our product support, marketing, and R&D teams
- Assist in developing and improving support documentation, tools, and processes
- Deliver technical training
- Visit customer sites to help resolve issues when required

Travel Required

Secondary Locations
Santa Clara, CA, United States - Bldg 1

Not applicable


Bachelors, Masters or other relevant University Degree preferred; may consider qualified applicants with equivalent combination of education, training and specific relevant work experience.
Outstanding verbal and written communications are required is required.
Experience working on enterprise customer environment and delivery support to non-Agilent products is required (Waters, Thermo-Dionex, Perkin-Elmer).
Familiarity with a broad range of analytical techniques is beneficial
Also required: In-depth knowledge and experience, ability to work independently, ability to operate within an interrupt driven environment, a customer first attitude, good remote communication skills and Self-Motivation.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email

EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.
For more information about equal employment opportunity protections, please see all of our notices for EEO below.


Wilmington, DE